Please follow these troubleshooting steps to help resolve any network / connection-related issues. 1. Check the status of the Steam servers First, check to see whether the Steam servers are experiencing any network outages. If there is an outage, check the official Steam Support Twitter page to stay up-to-date on when it is OK to connect again. 2. Ensure other online devices are turned off prior to playing Internet speeds of 15-20Mbps (Megabits per second) are oftentimes sufficient enough for online gaming. However, homes could have several devices connected to the internet at one time. If the home uses the internet for other things like streaming music, watching movies, and working from home, this can all put a strain on your bandwidth. We recommend ensuring other devices using the internet at home are turned off while playing online. 3. Reboot your PC and refresh your modem and router Try exiting the game and rebooting your PC, as well as refreshing your modem and router connection by unplugging both devices for a few minutes, then re-plugging the modem, followed by the router. If other devices, such as another PC/Mac or smartphone are also connected and being used on the network, please disconnect or refrain from using them while playing online. If using a router or CTU with a UPnP function, please confirm whether this function is ON. If it is OFF, please turn it ON and try connecting online again. Please also ensure that packet filtering is turned off on both your router and with your Internet Service Provider. If there are 2 routers being used, we recommend putting one of these routers in Bridge Mode. For more information on this mode, we recommend consulting your router’s manual. *If you are unsure of the appropriate setting regarding port opening and UPnP function, please contact your router manufacturer/provider. Finally, additional PPPoE settings may be required for your modem and/or router. For further details, please check with your Internet Service Provider. 4. If using WiFi, switch to a wired Ethernet connection A wired Ethernet connection is recommended when playing Monster Hunter Rise online. If you are already connected via Ethernet, try connecting the Ethernet cord from your PC directly to the modem, thereby bypassing your router. 5. Check your Windows Firewall and Anti-virus settings Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. Please check here for more details. 6. Check your NAT (Network Address Translation) settings Issues with connecting to a match online could be related to the NAT settings of your network. Network connections at universities / college dormitories, for example, generally impose some form of strict NAT (Network Address Translation) type which can cause issues with connecting to some online games. If you have strict NAT settings, you may have difficulty connecting to online game servers. We recommend double-checking the NAT settings for your PC to determine which type is set. PC NAT settings can be found by accessing your modem / router’s menu. For more information on accessing this menu, please contact your modem / router manufacturer. NAT Type 1 (Open) – You are either not behind a router/firewall or you have DMZ enabled. This NAT type shouldn’t run into any
issues while gaming, however this may cause security issues. 7. Forward the necessary ports on your router If you haven’t yet already, we recommend Steam users forward the following ports on their router. For a handy guide to
port-forwarding, please click this link. Please also contact your Internet Service Provider to ensure they are not blocking any of the following ports. The ports in this Steam guide should be forwarded for Steam users (reposted below). To log into Steam and download content:
Steam Client
Dedicated or Listen Servers
Steamworks P2P Networking and Steam Voice Chat
1. お使いのＰＣのスペックをご確認ください。
2. お使いのアンチウイルスソフトに、このゲームに関係しているファイルやフォルダを、除外リスト等に設定してください。 ゲームが起動しない原因として、アンチウイルスソフトによる誤検知の可能性がございます。 MonsterHunterRise.exe (デフォルトのフォルダ C:\Program Files (x86)\Steam\steamapps\common\ MonsterHunterRise ) 除外リストへの設定の方法については、お使いのアンチウイルスソフトのガイドをご確認ください。 Windows
Defender[support.microsoft.com] KINGSOFT Internet Security 2017については、「右上の三本線アイコン→詳細設定→安全保護→除外設定」から設定できます。 *1 マニュアル内、以下のページを参照ください 3. Steam やゲームの実行ファイルに管理者権限を付与してください。 管理者モードで Steam を起動することによりゲームが正しく実行できる場合もあります。 うまくいかない場合は、ゲームの実行ファイル(MonsterHunterRise.exe)を管理者モードでの実行をお試しください。 4. お使いのグラフィックボードのドライバーを最新にしてください。 お使いのグラフィックボードのドライバーを最新にしてください。 あわせて Windows の最新の更新プログラムが適用されていることもご確認ください。 それでも問題が解決しない場合は、グラフィックボードのドライバーのクリーンインストールをお試しください。 クリーンなグラフィックボードのドライバーのインストールを行うために、Display Driver Uninstaller (DDU)[www.guru3d.com]と呼ばれるサードパーティ提供プログラムを使用される方が多いです。 DDUを実行して、古いグラフィックボードのドライバーをアンインストールします。 重要！ 5. グラフィックドライバーの設定、ＰＣの電源設定の確認をして下さい。 一部のハイエンドの統合グラフィックチップと最新のラップトップクラスのディスクリートGPUは動作する可能性がありますが、テストは行われていません。また、カプコンは正式にサポートしていません（※例外として「Iris Xe
グラフィックス」については、正常に動作することを確認済みです）。 ・Nvidia / Intel のデュアル GPU をお使いの場合
・デュアル AMD “Switchable Graphics” GPU をお使いの場合
・上記に加えて、以下の手順で、お使いの PC の電源設定をご確認ください。
6. DirectX を更新してください。 コチラ[www.microsoft.com]から最新の DirectX エンド ユーザー ランタイムをインストールして、完全に最新になっている事を確認してください。 7. Windows Media Player コーデックを更新してください。 コチラ[support.microsoft.com]からMedia Feature Packを入手し、インストールしてください。 コーデックを別途インストールしている場合一部のコーデックと相性の問題が発生する場合があります。 Media Feature Pack以外のコーデックにつきましては、Media Foundationで動作しないように設定してください。 8. Steam
のゲームキャッシュの検証をしてください。 ゲームのキャッシュを検証する手順は下記の通りです。
重要：1つ以上のファイルが検証に失敗する可能性がありますが、これはほとんどのSteamゲームで見られます。 このプロセスにより、Steamクライアントは、このゲーム用にダウンロードしたファイルを1つ1つスキャンし、それぞれのチェックサムを確認し、それをSteamのコンテンツサーバー上のファイルマニフェストデータと比較します。 ファイルが見つからないか、異なるチェックサム値を持つ場合は、「Xファイルの検証に失敗したため再取得されます」というメッセージが表示されます。 それでもクラッシュや、画面・音声で問題が発生する場合は、以下の情報をお知らせくださいませ。 (A) PC のスペック
グラフィックカードモデルやVRAMなど、この情報の大部分はDxDiagレポートを実行して入手できます。 DxDiagレポートを作成するにはWindowsで「ファイル名を指定して実行」ダイアログを開きます。これは、検索開始に「run」と入力するか、Windowsキーを押しながら「R」を押すことで実行できます。 （どちらの方法もWindows 7、8、8.1、10で動作します。） 表示されたボックスに「dxdiag」と入力します。 DirectX診断ツールウィンドウから、必要な情報が収集されるのを待ってから、[情報をすべて保存]をクリックします。デフォルトで "DxDiag.txt"という名前のテキストファイルを保存するように求められます。このファイルを分かりやすい場所に保存してから、添付してください。 (B）あなたのグラフィック設定 ゲームのグラフィック設定は、ゲームのインストールフォルダにあるconfig.iniファイルにあります。 (C) クラッシュレポートが生成された場合は、添付してください。 本タイトルは、ゲームがクラッシュした際にクラッシュレポートが生成される場合があります。 (D) 発生している現象について、なるべく具体的にお伝えください。 具体的な問題と問題が発生している場所を共有してください。 以下につきましてお伝えいただけますと、調査をよりスムースに行うことができます。
問題のスクリーンショットやビデオがありましたら、できればDropbox[www.dropbox.com]、Google Drive[www.google.com]、またはOneDrive[onedrive.live.com]にアップしていただき、リンクをご提供ください。 (E) 必ず再現する、あるいは再現頻度が高い場合、詳細な再現手順 提供いただきました詳細な情報が多いほど、エラーの再現と調査を迅速に行うことができます。 1. お使いのＰＣのスペックをご確認ください。
2. お使いのアンチウイルスソフトに、このゲームに関係しているファイルやフォルダを、除外リスト等に設定してください。 ゲームが起動しない原因として、アンチウイルスソフトによる誤検知の可能性がございます。 MonsterHunterRise.exe (デフォルトのフォルダ C:\Program Files (x86)\Steam\steamapps\common\ MonsterHunterRise ) 除外リストへの設定の方法については、お使いのアンチウイルスソフトのガイドをご確認ください。 Windows
Defender[support.microsoft.com] KINGSOFT Internet Security 2017については、「右上の三本線アイコン→詳細設定→安全保護→除外設定」から設定できます。 *1 マニュアル内、以下のページを参照ください 3. Steam やゲームの実行ファイルに管理者権限を付与してください。 管理者モードで Steam を起動することによりゲームが正しく実行できる場合もあります。 うまくいかない場合は、ゲームの実行ファイル(MonsterHunterRise.exe)を管理者モードでの実行をお試しください。 4. お使いのグラフィックボードのドライバーを最新にしてください。 お使いのグラフィックボードのドライバーを最新にしてください。 あわせて Windows の最新の更新プログラムが適用されていることもご確認ください。 それでも問題が解決しない場合は、グラフィックボードのドライバーのクリーンインストールをお試しください。 クリーンなグラフィックボードのドライバーのインストールを行うために、Display Driver Uninstaller (DDU)[www.guru3d.com]と呼ばれるサードパーティ提供プログラムを使用される方が多いです。 DDUを実行して、古いグラフィックボードのドライバーをアンインストールします。 重要！ 5. グラフィックドライバーの設定、ＰＣの電源設定の確認をして下さい。 一部のハイエンドの統合グラフィックチップと最新のラップトップクラスのディスクリートGPUは動作する可能性がありますが、テストは行われていません。また、カプコンは正式にサポートしていません（※例外として「Iris Xe
グラフィックス」については、正常に動作することを確認済みです）。 ・Nvidia / Intel のデュアル GPU をお使いの場合
・デュアル AMD “Switchable Graphics” GPU をお使いの場合
・上記に加えて、以下の手順で、お使いの PC の電源設定をご確認ください。
6. DirectX を更新してください。 コチラ[www.microsoft.com]から最新の DirectX エンド ユーザー ランタイムをインストールして、完全に最新になっている事を確認してください。 7. Windows Media Player コーデックを更新してください。 一部のWindows SKUでは、Windows Media Playerと動画再生に必要なコーデックがインストールされていない可能性があります。このコーデックがインストールされていないと、ゲームが起動できない恐れがあります。 コチラ[support.microsoft.com]からMedia Feature Packを入手し、インストールしてください。 コーデックを別途インストールしている場合一部のコーデックと相性の問題が発生する場合があります。 Media Feature Pack以外のコーデックにつきましては、Media Foundationで動作しないように設定してください。 8. Steam のゲームキャッシュの検証をしてください。 Steamでゲームのキャッシュを確認してみてください。 ゲームのキャッシュを検証する手順は下記の通りです。
重要：1つ以上のファイルが検証に失敗する可能性がありますが、これはほとんどのSteamゲームで見られます。 このプロセスにより、Steamクライアントは、このゲーム用にダウンロードしたファイルを1つ1つスキャンし、それぞれのチェックサムを確認し、それをSteamのコンテンツサーバー上のファイルマニフェストデータと比較します。 ファイルが見つからないか、異なるチェックサム値を持つ場合は、「Xファイルの検証に失敗したため再取得されます」というメッセージが表示されます。 それでもクラッシュや、画面・音声で問題が発生する場合は、以下の情報をお知らせくださいませ。 (A) PC のスペック
グラフィックカードモデルやVRAMなど、この情報の大部分はDxDiagレポートを実行して入手できます。 DxDiagレポートを作成するにはWindowsで「ファイル名を指定して実行」ダイアログを開きます。これは、検索開始に「run」と入力するか、Windowsキーを押しながら「R」を押すことで実行できます。 （どちらの方法もWindows 7、8、8.1、10で動作します。） 表示されたボックスに「dxdiag」と入力します。 DirectX診断ツールウィンドウから、必要な情報が収集されるのを待ってから、[情報をすべて保存]をクリックします。デフォルトで "DxDiag.txt"という名前のテキストファイルを保存するように求められます。このファイルを分かりやすい場所に保存してから、添付してください。 (B）あなたのグラフィック設定 ゲームのグラフィック設定は、ゲームのインストールフォルダにあるconfig.iniファイルにあります。 (C) クラッシュレポートが生成された場合は、添付してください。 本タイトルは、ゲームがクラッシュした際にクラッシュレポートが生成される場合があります。 (D) 発生している現象について、なるべく具体的にお伝えください。 具体的な問題と問題が発生している場所を共有してください。 以下につきましてお伝えいただけますと、調査をよりスムースに行うことができます。
問題のスクリーンショットやビデオがありましたら、できればDropbox[www.dropbox.com]、Google Drive[www.google.com]、またはOneDrive[onedrive.live.com]にアップしていただき、リンクをご提供ください。 (E) 必ず再現する、あるいは再現頻度が高い場合、詳細な再現手順 提供いただきました詳細な情報が多いほど、エラーの再現と調査を迅速に行うことができます。 We hope you’re all enjoying or will be enjoying MONSTER HUNTER RISE While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game. Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files: Troubleshooting Guide 1. Check the game’s system requirements Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual. If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game. Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements. 2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them. Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below. MonsterHunterRise.exe Default Location: Steam.exe Default Location: C:\Program Files (x86)\Steam Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:
3. Give administrator privileges to Steam and the game Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well. 4. Update your Video/Graphics Drivers and Windows Operating System Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more. For the latest Nvidia drivers, click here[www.nvidia.com]. Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system. If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation. To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package. Run DDU and uninstall old video driver. IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver. 5. Check your graphics driver settings & computer power settings To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers. If using a dual Nvidia / Intel GPU, follow these steps:
If using a dual AMD “Switchable Graphics” GPU, follow these steps:
Additionally, double-check your desktop / laptop’s power settings by performing the following:
6. Update DirectX We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date. 7. Update your Windows Media Player codecs Certain cutscene segments use video playback which relies on Windows' default Media Player codec. If you're experiencing video playback issues during cutscenes or unable to launch the game, please try installing Microsoft's Media Feature Pack[support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled. If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation. 8. Verify the game’s cache in Steam Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus. To verify the game’s cache, follow these steps:
This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files. If you still experience visual / audio-related issues or crashes, please provide the detailed information below. A) Your System Specs
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. To create a DxDiag report:
B) Your Graphics Settings Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside. C) If a crash report is generated, please attach it. Crash reports may be generated when the game crashes. D) Give as many details about your issue as possible Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well: Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)? F) Detailed reproduction steps, if consistently reproducible The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated. Thank you for your patience and support! Best Regards, Capcom Customer Support Please note that this thread is only for posting issues with the game and specifications for MONSTER HUNTER RISE; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.We hope you’re all enjoying or will be enjoying MONSTER HUNTER RISE While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game. Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files: Troubleshooting Guide 1. Check the game’s system requirements Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual. If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game. Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements. 2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them. Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below. MonsterHunterRise.exe Default Location: Steam.exe Default Location: C:\Program Files (x86)\Steam Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:
3. Give administrator privileges to Steam and the game Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well. 4. Update your Video/Graphics Drivers and Windows Operating System Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more. For the latest Nvidia drivers,
click here[www.nvidia.com]. Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system. If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation. To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package. Run DDU and uninstall old video driver. IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver. 5. Check your graphics driver settings & computer power settings To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers. If using a dual Nvidia / Intel GPU, follow these steps:
If using a dual AMD “Switchable Graphics” GPU, follow these steps:
Additionally, double-check your desktop / laptop’s power settings by performing the following:
6. Update DirectX We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date. 7. Update your Windows Media Player codecs Certain cutscene segments use video playback which relies on Windows' default Media Player codec. If you're experiencing video playback issues during cutscenes or unable to launch the game, please try installing Microsoft's Media Feature Pack[support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled. If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation. 8. Verify the game’s cache in Steam Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus. To verify the game’s cache, follow these steps:
This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files. If you still experience visual / audio-related issues or crashes, please provide the detailed information below. A) Your System Specs
A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. To create a DxDiag report:
B) Your Graphics Settings Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside. C) If a crash report is generated, please attach it. Crash reports may be generated when the game crashes. D) Give as many details about your issue as possible Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well: Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)? F) Detailed reproduction steps, if consistently reproducible The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated. Thank you for your patience and support! Best Regards, Capcom Customer Support Please note that this thread is only for posting issues with the game and specifications for MONSTER HUNTER RISE; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.We hope you’re all enjoying or will be enjoying MONSTER HUNTER RISE DEMO While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game. Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files: Troubleshooting Guide 1. Check the game’s system requirements Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual. If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game. Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements. 2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them. Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below. MonsterHunterRiseDemo.exe Default Location: Steam.exe Default Location: C:\Program Files (x86)\Steam Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam For a guide on adding exceptions to your anti-virus software, please visit one of the following links: *For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps: 3. Give administrator privileges to Steam and the game Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well. 4. Update your Video/Graphics Drivers and Windows Operating System Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more. For the latest Nvidia drivers, click
here[www.nvidia.com]. Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system. If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation. To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package. 1. Run DDU and uninstall old video driver. IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver. 5. Check your graphics driver settings & computer power settings To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers. If using a dual Nvidia / Intel GPU, follow these steps: 1. Install the latest Intel integrated drivers[downloadcenter.intel.com] If using a dual AMD “Switchable Graphics” GPU, follow these steps: 1. Open AMD Catalyst Control Center Additionally, double-check your desktop / laptop’s power settings by performing the following: 1. If using a laptop, ensure the charger is connected 6. Update DirectX We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date. 7. Update your Windows Media Player codecs Certain cutscene segments use video playback which relies on Windows' default Media Player codec. If you're experiencing video playback issues during cutscenes or unable to launch the game, please try installing Microsoft's Media Feature Pack[support.microsoft.com]. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled. If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation. 8. Verify the game’s cache in Steam Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus. To verify the game’s cache, follow these steps: 1. Restart your computer and launch Steam This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files. If you still experience visual / audio-related issues or crashes, please provide the detailed information below. A) Your System Specs 1) CPU name & model A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. To create a DxDiag report: B) Your Graphics Settings Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside. C) Give as many details about your issue as possible Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well: • Have you confirmed you’ve met at least the minimum system
requirements for the game (See Step 1 in the Troubleshooting Guide)? D) Detailed reproduction steps, if consistently reproducible The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated. Thank you for your patience and support! Best Regards, Capcom Customer Support Please note that this thread is only for posting issues with the game and specifications for MONSTER HUNTER RISE DEMO; in the interest of staying on-topic, any extraneous discussion or derailment may be removed. The Steam store page of Resident Evil: Revelations 2 will undergo maintenance at UTC: Aug 30, 1:00am - 2:30am During this period, some of the DLC will not be available for purchase. We apologize for any inconveniences this might cause, and thank you for your support. Hi all, We are aware that some players may have had issues receiving their Trading Cards for The Great Ace Attorney Chronicles. The issue should now be resolved, and players should be able properly receive their Trading Cards. Apologies for the inconvenience this may have caused! Best Regards, Capcom USA Customer Support We've set up a dedicated technical troubleshooting / issue reporting thread and Technical Help / Support forum linked below. In the event you are experiencing any technical issues, please proceed to the Issue Reporting Thread and try the steps outlined in the initial post. If the steps outlined in the Issue Reporting Thread do not resolve the issue, please post the details of your issue there. Please note technical support threads made in General Discussions will be moved to the Technical Help / Support sub forum.
We hope you’re all enjoying or will be enjoying The Great Ace Attorney Chronicles! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game. Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files: Troubleshooting Guide 1. Check the game’s system requirements Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect. Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual. If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game. Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements. 2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them. Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below. TGAAC.exe Default Location: C:\Program Files (x86)\Steam\steamapps\common\TGAAC Steam.exe Default Location: C:\Program Files (x86)\Steam Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:
3. Give administrator privileges to Steam and the game Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well. 4. Update your Video/Graphics Drivers and Windows Operating System Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more. For the latest Nvidia drivers,
click here[www.nvidia.com]. Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system. If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation. To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.
IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver. 5. Check your graphics driver settings & computer power settings To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers. If using a dual Nvidia / Intel GPU, follow these steps:
If using a dual AMD “Switchable Graphics” GPU, follow these steps:
Additionally, double-check your desktop / laptop’s power settings by performing the following:
6. Update DirectX We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date. 7. Update your Windows Media Player codecs Certain cutscene segments use video playback which relies on Windows' default Media Player codec. If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled. Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546 If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation. 8. Verify the game’s cache in Steam Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus. To verify the game’s cache, follow these steps:
This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files. If you still experience visual / audio-related issues or crashes, please provide the detailed information below. A) Your System Specs 1) CPU name &
model A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. To create a DxDiag report:
C) Give as many details about your issue as possible Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:
D) Detailed reproduction steps, if consistently reproducible The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated. Thank you for your patience and support! Best Regards, Capcom Customer Support Please note that this thread is only for posting issues with the game and specifications for The Great Ace Attorney Chronicles; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.
We've set up a dedicated technical troubleshooting / issue reporting thread and Technical Help / Support forum linked below. In the event you are experiencing any technical issues, please proceed to the Issue Reporting Thread and try the steps outlined in the initial post. If the steps outlined in the Issue Reporting Thread do not resolve the issue, please post the details of your issue there. Please note technical support threads made in General Discussions will be moved to the Technical Help / Support sub forum.
We hope you’re all enjoying or will be enjoying Monster Hunter Stories 2: Wings of Ruin! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game. Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files: Troubleshooting Guide 1. Check the game’s system requirements Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect. Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual. If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game. Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements. 2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them. Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below. game.exe
Default Location: Steam.exe Default Location: C:\Program Files (x86)\Steam Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:
3. Give administrator privileges to Steam and the game Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well. 4. Update your Video/Graphics Drivers and Windows Operating System Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more. For the latest Nvidia drivers,
click here[www.nvidia.com]. Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system. If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation. To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.
IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver. 5. Check your graphics driver settings & computer power settings To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers. If using a dual Nvidia / Intel GPU, follow these steps:
If using a dual AMD “Switchable Graphics” GPU, follow these steps:
Additionally, double-check your desktop / laptop’s power settings by performing the following:
6. Update DirectX We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date. 7. Update your Windows Media Player codecs Certain cutscene segments use video playback which relies on Windows' default Media Player codec. If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled. Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546 If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation. 8. Verify the game’s cache in Steam Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus. To verify the game’s cache, follow these steps:
This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files. If you still experience visual / audio-related issues or crashes, please provide the detailed information below. A) Your System Specs 1) CPU name &
model A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. To create a DxDiag report:
B) Your Graphics Settings Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside. C) Give as many details about your issue as possible Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:
D) Detailed reproduction steps, if consistently reproducible The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated. Thank you for your patience and support! Best Regards, Capcom Customer Support Please note that this thread is only for posting issues with the game and specifications for Monster Hunter Stories 2: Wings of Ruin; in the interest of staying on-topic, any extraneous discussion or derailment may be removed. We hope you’re all enjoying or will be enjoying Capcom Arcade Stadium shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game. Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files: Troubleshooting Guide 1. Check the game’s system requirements Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect. Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual. If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game. Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements. 2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them. Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below. CapcomArcadeStadium.exe Default Location: Steam.exe Default Location: C:\Program Files (x86)\Steam Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:
3. Give administrator privileges to Steam and the game Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well. 4. Update your Video/Graphics Drivers and Windows Operating System Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more. For the latest Nvidia drivers,
click here[www.nvidia.com]. Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system. If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation. To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.
IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver. 5. Check your graphics driver settings & computer power settings To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers. If using a dual Nvidia / Intel GPU, follow these steps:
If using a dual AMD “Switchable Graphics” GPU, follow these steps:
Additionally, double-check your desktop / laptop’s power settings by performing the following:
6. Update DirectX We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date. 7. Update your Windows Media Player codecs Certain cutscene segments use video playback which relies on Windows' default Media Player codec. If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled. Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546 If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation. 7. Update your Windows Media Player codecs Certain cutscene segments use video playback which relies on Windows' default Media Player codec. If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled. Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546 If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation. 8. Verify the game’s cache in Steam Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus. To verify the game’s cache, follow these steps:
This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files. If you still experience visual / audio-related issues or crashes, please provide the detailed information below. A) Your System Specs 1) CPU name &
model A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. To create a DxDiag report:
B) Your Graphics Settings Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside. C) Give as many details about your issue as possible Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:
D) Detailed reproduction steps, if consistently reproducible The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated. Thank you for your patience and support! Best Regards, Capcom Customer Support Please note that this thread is only for posting issues with the game and specifications for Capcom Arcade Stadium; in the interest of staying on-topic, any extraneous discussion or derailment may be removed. We've set up a dedicated technical troubleshooting / issue reporting thread and Technical Help / Support forum linked below. In the event you are experiencing any technical issues, please proceed to the Issue Reporting Thread and try the steps outlined in the initial post. If the steps outlined in the Issue Reporting Thread do not resolve the issue, please post the details of your issue there. Please note technical support threads made in General Discussions will be moved to the Technical Help / Support sub forum.
We hope you’re all enjoying or will be enjoying Resident Evil Village / BIOHAZARD VILLAGE shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game. Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files: Troubleshooting Guide 1. Check the game’s system requirements Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect. Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual. If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game. Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements. 2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them. Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below. re8.exe Default
Location: Steam.exe Default Location: C:\Program Files (x86)\Steam Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:
3. Give administrator privileges to Steam and the game Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well. 4. Update your Video/Graphics Drivers and Windows Operating System Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more. For the latest Nvidia drivers,
click here[www.nvidia.com]. Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system. If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation. To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.
IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver. 5. Check your graphics driver settings & computer power settings To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers. If using a dual Nvidia / Intel GPU, follow these steps:
If using a dual AMD “Switchable Graphics” GPU, follow these steps:
Additionally, double-check your desktop / laptop’s power settings by performing the following:
6. Update DirectX We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date. 7. Update your Windows Media Player codecs Certain cutscene segments use video playback which relies on Windows' default Media Player codec. If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled. Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546 If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation. 8. Verify the game’s cache in Steam Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus. To verify the game’s cache, follow these steps:
This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files. If you still experience visual / audio-related issues or crashes, please provide the detailed information below. A) Your System Specs 1) CPU name &
model A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. To create a DxDiag report:
B) Your Graphics Settings Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside. C) Give as many details about your issue as possible Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:
D) Detailed reproduction steps, if consistently reproducible The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated. Thank you for your patience and support! Best Regards, Capcom Customer Support Please note that this thread is only for posting issues with the game and specifications for Resident Evil Village / BIOHAZARD VILLAGE; in the interest of staying on-topic, any extraneous discussion or derailment may be removed. During this Free Trial, the 24 characters that released after the original SFV version can only be played in these modes: Ranked Match, Casual Match, Battle Lounge, Training, Trials, Demonstrations. We've set up a dedicated technical troubleshooting / issue reporting thread and Technical Help / Support forum linked below. In the event you are experiencing any technical issues, please proceed to the Issue Reporting Thread and try the steps outlined in the initial post. If the steps outlined in the Issue Reporting Thread do not resolve the issue, please post the details of your issue there. Please note technical support threads made in General Discussions will be moved to the Technical Help / Support sub forum.
We hope you’re all enjoying or will be enjoying Resident Evil 3 / BIOHAZARD RE:3 shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations. We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game. Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files: Troubleshooting Guide 1. Check the game’s system requirements Please make sure you meet the minimum requirements for the game, outlined on the bottom of the game’s Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running. If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect. Some high end integrated graphics chips and modern laptop integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual. If you’re using a multi-GPU setup such as NVIDIA’s SLI or ATI’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game. Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements. 2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list Some launching issues may be attributed to certain Anti-Virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them. Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below. ・RESIDENT EVIL 3 ・RESIDENT EVIL RESISTANCE Steam.exe Default Location: C:\Program Files (x86)\Steam Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam For a guide on adding exceptions to your anti-virus software, please visit one of the following links:
*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:
3. Give administrator privileges to Steam and the game Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well. 4. Update your Video/Graphics Drivers and Windows Operating System Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more. For the latest Nvidia drivers,
click here[www.nvidia.com]. Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system. If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation. To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com] (DDU), which completely removes components that were part of the original driver installation package.
IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver. 5. Check your graphics driver settings & computer power settings To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + Nvidia Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers. If using a dual Nvidia / Intel GPU, follow these steps:
If using a dual AMD “Switchable Graphics” GPU, follow these steps:
Additionally, double-check your desktop / laptop’s power settings by performing the following:
6. Update DirectX We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date. 7. Update your Windows Media Player codecs Certain cutscene segments use video playback which relies on Windows' default Media Player codec. If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled. Windows 8 or newer: https://support.microsoft.com/ja-jp/help/3145500/media-feature-pack-list-for-windows-n-editions Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546 If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation. 8. Verify the game’s cache in Steam Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus. To verify the game’s cache, follow these steps:
This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files. If you still experience visual / audio-related issues or crashes, please provide the detailed information below. A) Your System Specs 1) CPU name &
model A good deal of this information, such as the graphics card model and VRAM, are available by running a DxDiag report. To create a DxDiag report:
B) Your Graphics Settings Your graphics settings for the game can be found in the re3_config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside. C) Give as many details about your issue as possible Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:
D) Detailed reproduction steps, if consistently reproducible The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated. Thank you for your patience and support! Best Regards, Capcom Customer Support Please note that this thread is only for posting issues with the game and specifications for Resident Evil 3 / BIOHAZARD RE:3; in the interest of staying on-topic, any extraneous discussion or derailment may be removed. Certain cutscene segments use video playback which relies on Windows' default Media Player codec. If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from one of the links below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled. Windows 8 or newer: https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546 If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation. Certain cutscene segments use video playback which relies on Windows' default Media Player codec. If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled. Windows 8 or newer: https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions Windows 7 series: https://www.microsoft.com/en-us/download/details.aspx?id=16546 If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation. |
クラウドファイルプロバイダーが実行されていません steam
著作権 © 2024 wiewird Inc.
